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Having joined in May 2025, Hélène Bak is the new face of Quality and Environment at Delta Plus. From ISO certification to internal audits, via carbon footprint reduction, she shares her vision of the role.
Having joined in May 2025, Hélène Bak is the new face of Quality and Environment at Delta Plus. From ISO certification to internal audits, via carbon footprint reduction, she shares her vision of the role.
Positive impact, Testimony
Update 04.05.26
Hélène Bak: “My role is to ensure the Quality and Environmental Management System is effectively implemented at Delta Plus in Apt. The site is ISO 9001 and ISO 14001 certified.
This is important because it demonstrates our commitment to our customers and partners. I ensure that the processes in place meet the requirements of these standards.
My job is to lead and coordinate this quality and environmental initiative, as well as to contribute to the group’s CSR policy.”
Hélène Bak: “It’s a cross-functional role that involves working with all departments. So you need to be adaptable, curious, diplomatic and enjoy interacting with people.”
Hélène Bak: “What’s different is the specific environment at Delta Plus: its products and the applicable requirements, its context, and the organisational structure in place.
Furthermore, given our core business—PPE—the regulatory context is demanding. Compliance with product-related regulations is managed by several departments within the company, such as Compliance and the product managers.”
Hélène Bak: “I focus on management, that is to say, the organisation the company puts in place to achieve its objectives in terms of customer satisfaction, product compliance, continuous improvement and reducing environmental impact.
Each department implements processes with specific objectives aligned with the group’s overall policy. My role is to ensure that these processes comply with ISO standards, that the documentation on procedures is correctly drafted, and to oversee internal and external audits.
We have a network of around twenty quality and environment representatives in each department, who communicate the policy and participate in internal audits. We also organise quarterly steering committee meetings during which each representative presents their observations, actions and results.”
Hélène Bak: “Delta Plus’s headquarters in Apt has already rolled out several initiatives aimed at reducing resource use and improving waste management.
For example:
Every subsidiary of the group is committed to the CSR initiative and is implementing initiatives tailored to their specific site.
One of the major projects currently underway is the group-wide carbon footprint assessment, which will provide an overview of our emissions and enable us to launch a targeted action plan."
Hélène Bak: “I have held this role in several companies over the past 20 years and have seen the role evolve significantly. Today, sustainable development is an integral part of our remit, which adds a new dimension to the role.
Corporate CSR policies are becoming increasingly important. This includes well-being at work and ethical practices. It now involves all departments, such as HR and Procurement.”
Delta Plus’s CSR policy also involves measuring and displaying the Econote to assess the carbon footprint of our products with the help of La Belle Empreinte.
Discover also an example of eco-design in our safety footwear, featuring the GGA and the challenges of reuse.
What is an Environmental Quality Manager?
The Environmental Quality Manager ensures that the company’s processes comply with environmental and quality standards, whilst implementing continuous improvement measures.
What are the key skills required to become an Environmental Quality Manager?
You need to have a thorough understanding of regulations and the latest developments (ISO standards, etc.), analytical skills, knowledge of environmental engineering and health and safety, as well as project management, communication and team leadership skills.
What are the four types of quality in a company?
These are typically product quality, service quality, process quality and management system quality.
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