Često postavljana pitanja

You need to use your former customer code

1. Click on the button my account at the top of your screen
2. Choose connection with custome code
3. Fill the form with customer code, email adress and firstname and name
4. Then choose your new password linked to your email adress
5. Now you are connected to your account
6. For the next connections, use you email adress as ID and your new password.

Find in video our tutorial to help you: 

If you encounter a problem with the carrier (delay, damage, loss or dispute over reservations), here are the steps to follow to resolve the situation quickly:

Contact our customer service department if necessary:
If the problem persists, or if you need assistance, our teams are available to support you in your efforts.

As a reminder, all shipping-related documents (order form, invoice) can be found in your "My Account" area in the "My Documents" category.