I have a problem with the carrier. What should I do?
If you encounter a problem with the carrier (delay, damage, loss or dispute over reservations), here are the steps to follow to resolve the situation quickly:
Contact our customer service department if necessary:
If the problem persists, or if you need assistance, our teams are available to support you in your efforts.
As a reminder, all shipping-related documents (order form, invoice) can be found in your "My Account" area in the "My Documents" category.